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Dongcheng Grid-based Service Management Center organized trainings for immediate handling of reported issues

In the afternoon of July 2, backbone staff of the Public Service Center and Non-Emergency Social Relief Center provided training to the Traffic Control Branch, Jingshan Sub-district and Longtan Sub-district. As per the requirement of Dongcheng District regarding the instant reaction to the complaints, the training aims at further enhancing the capability of instant reaction to the complaints, and enhance the professionalism in addressing the complaints. The training focuses on the responding standard of “Six Yeses and Ten Nos” in concluding the cases, matters needing attention for revisits, exceptions of performance evaluation in downtown areas, application procedures of score-earning items, etc. It answers questions for all, and deepens the awareness of the importance in instant reaction to the complaints. Such actions help to get up on the right attitude, clarify procedures, grasp skills and enhance case conclusion efficiency in work.