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Dongcheng Grid-based Service Management Center accurately analyzed the work of "Instant reaction to the complaints" in July

  Since July, Dongcheng Grid-based Service Management Center (the Grid Center) has acted according to the arrangement of Dongcheng District leaders to strengthen accurate analysis of data. The Grid Center has striven to achieve "dare to sort out and handle problems in a targeted manner", so as to assist the leaders to supervise the handling of reported cases with working priorities. The Grid Center has marked 27 points in TOP 10 complaints, through identifying and comparing more than 6,000 pieces of complaints, and measuring the amount of "complaints for immediate handling" in each sub-district and office. All the 17 sub-districts and 31 monthly selected offices for evaluation were ranked according to the indicator of "two efficiencies" based on the analysis of the feedback at the municipal and district level. The items for score deduction and the causes were also analyzed.

  Methods for future improvement on "Instant reaction to the complaints" were proposed based on the six aspects of improving internal mechanism; supervising case conclusion; strengthening exception exclusion; expanding revisits; exploring score-earning items; and continuing improve the work. At present, the work on "Instant reaction to the complaints" in Dongcheng District is making steady progress in an orderly fashion. In the next step, the Grid Center will step up to encourage participation at various levels, and strengthen supervision in case handling, guidance and coordination and data analysis. These moves aim at making Dongcheng District rank in the first level in the municipal evaluation. Such actions also help to make "Instant reaction to the complaints" a new normal in work, and lay a solid foundation for a comprehensive and all-out improvement of this working style in Dongcheng District.