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Dongcheng District Ranked First in Beijing in the Assessment of the First-Month Heating Supply

  In the assessment of the first-month heating supply, Dongcheng District ranked first in Beijing. From 0:00 on November 14 to 24:00 on December 13, Dongcheng District heating service platform received 4,638 complaints and 12345 hotlines received 1,029 complaints, a year-on-year decrease at 26% and 39% respectively. Currently, the number of complaints per 10,000 square meters in our district is 0.29, a year-on-year decrease at 42%. Therefore, Dongcheng District is the lowest in complaints among all districts and ranked first in Beijing now. Since the heating supply, Dongcheng District has made great efforts. Firstly, Dongcheng District strives to improve service management and urge all heating institutions to arrange a person to take charge of the heating service management platform, in an effort to give the fastest responses after receiving complaints, and deal with them in a timely manner. This measure can efficiently solve the heating problems reflected by residents and improve their happiness and satisfaction. Secondly, Dongcheng District tries to review previous heating supply problems and key parts in the last year's heating service. Regular house temperature measurement is implemented to resolve potential conflicts in advance. Dongcheng District interviewed heating institutions many times to urge them to formulate heating plans for this winter ahead. Hence, the transition from "Immediate resolution of complaints" to "Removal of Potential Problems" can be realized. Thirdly, Dongcheng District pays close attention to weather changes. In light of recent weather changes such as snowfall, strong winds and drops in temperature, heating supply institutions are required to adjust the heating system in a timely manner to ensure that the indoor temperature achieves the standard value to help residents live a warm life in winter. Fourthly, Dongcheng District strengthens the publicity of heating services and urges all heating enterprises to provide service and maintenance hotlines in prominent locations such as neighborhoods and building doors, etc., helping residents to report problems to heating institutions. This simplifies problem-solving links and handles problems faster.